When things need to change

Staying in control

I statements
What good looks like from the perspective of someone who draws upon care and support

I am supported to plan ahead for important changes in life that I can anticipate.

When I move between services, settings or areas, there is a plan for what happens next and who will do what, and all the practical arrangements are in place before change happens.

If I move from my home to another place, the people who are important to me are respected, listened to, supported and involved in decisions.

If my medication has to change, I know why and am involved in the decision.

I can plan ahead and stay in control in emergencies. I know who to contact and how to contact them and people follow my advance wishes and decisions as much as possible.

I know what to do and who I can contact when I realise that things might be at risk of going wrong or my health condition may be worsening.

We statements
What people who work in care and support should be doing to make the I statements real

We support people to plan for important life changes, so they can have enough time to make informed decisions about their future.

We make sure that staff working in short-term settings or situations understand people’s care, treatment and support requirements and work in a person-centred way.

We talk to people during and after significant changes to find out if their requirements for care, support and housing have changed and to review their aspirations.

We talk through changes in treatment or medication with people so they understand the changes and possible implications or side effects, seeing people holistically in the context of their life.

We work with people to write a plan for emergencies and make sure that everyone involved in supporting the person knows what to do and who to contact in a health or social care emergency. We make sure that any people or animals that depend on the person are looked after and supported properly.

We make sure that people, and those closest to them, know what to do and who to contact if their health condition, support arrangements or housing conditions are deteriorating and a crisis could develop. We respond quickly to anyone raising concerns.

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